Terms of Use
The terms governing website use, orders, payments, shipping, returns, exchanges, refunds and statutory consumer rights.
Scope
These Terms of Use apply to purchases and use of the website operated under NaqVero by Xiamen Zhouman Education Consultancy Co., Ltd.. Mandatory statutory consumer rights continue to apply where relevant.
Website Use
You may use the website for lawful shopping and information purposes. Misuse that interferes with security, operation or other users is not permitted.
Product Information
We aim to present product descriptions and images clearly. Product-specific information shown on the relevant product page forms part of the purchase information.
Prices and Taxes
Displayed product prices include applicable tax according to the website’s pricing configuration. Customs and import charges are separate where applicable.
Orders
Submitting an order is a request to purchase the selected items using the details entered at checkout.
Order Acceptance
An order is subject to acceptance and normal operational checks. If an order cannot be accepted, any applicable payment handling will follow the payment provider’s process and applicable law.
Processing
Orders are usually processed within 1–3 business days.
Cancellation
You may request cancellation before dispatch by contacting support@naqvero.com. Once dispatched, cancellation cannot be guaranteed.
Address Changes
Address changes may be requested before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier’s handling process.
Payments
Payments are processed through Stripe. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional options may be available if displayed at checkout.
Shipping Fees
Standard shipping is 6$ when the free-shipping threshold is not met.
Free Shipping
Orders reaching 50 qualify for free standard shipping.
Dispatch
Orders are dispatched within 3 business days.
Estimated Delivery
Estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date. Timing may vary because of destination, carrier operations, customs, peak periods, weather, public holidays or other circumstances outside reasonable control.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.
Customs and Import Duties
Customs duty, import charges and customs handling charges imposed by the destination country are the customer’s responsibility where applicable, unless mandatory applicable law requires otherwise.
Lost Parcels
If a parcel appears lost, contact support@naqvero.com. We review tracking and investigate with the relevant carrier. If confirmed lost, we will offer an appropriate resolution by reshipment or refund.
EU Right of Withdrawal
For eligible EU distance-selling orders, consumers generally have a statutory 14-day right of withdrawal from receipt without giving a reason. Mandatory statutory consumer rights take priority.
Returns
For items covered by the normal return policy, a return request must be registered with support@naqvero.com within 14 calendar days after receipt. The registered company address is not automatically the return address.
Return Shipping
For normal change-of-mind returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant covers the applicable return shipping cost. For a valid EU statutory withdrawal, the customer may bear return shipping where this responsibility was disclosed before purchase.
Exchanges
Direct exchanges are supported. For non-defective exchanges, the customer pays return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant covers applicable return and replacement shipping.
Defective / Incorrect / Incomplete Goods
Goods that are damaged, defective, incorrect or incomplete are handled in accordance with applicable consumer law and the problem-goods process. Ordinary return conditions do not limit mandatory statutory rights.
Refunds
Approved refunds generally return to the original payment method. Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed, subject to mandatory statutory refund deadlines. Banks or payment providers may take additional time to display funds.
Personalised Goods Exception Where Applicable
If made-to-order, custom-made or clearly personalised goods are offered, they may be excluded from ordinary change-of-mind withdrawal where applicable law permits. This does not remove rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.
Statutory Consumer Rights
Nothing in these Terms limits or excludes Mandatory Statutory Consumer Rights that cannot lawfully be limited or excluded.
Intellectual Property
Website text, graphics, layout and other protected materials may be subject to intellectual-property rights. Use of the website does not transfer those rights to users.
Liability
Liability is determined by the contract and applicable law. Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.
Privacy
Personal-data processing is described in the Privacy Policy and Cookie Policy. Privacy enquiries can be sent to privacy@naqvero.com.
Changes
These Terms may be updated from time to time. The Last Updated date identifies the current version presented on the website.
Contact
For order and general support, contact support@naqvero.com. Business hours: Monday-Friday, 09:00-18:00.