Shipping Policy
Processing, dispatch, transit, tracking, delivery charges, carriers, lost parcels and international shipping information.
Processing
1–3 business days
Orders are prepared and processed after placement.
Dispatch
Within 3 business days
Tracking is provided after dispatch once data becomes available.
Transit
7–15 business days
Estimated transit time begins after dispatch.
Delivery
Estimated arrival
Delivery timing is not guaranteed and may vary by route and conditions.
Shipping carriers
Possible carriers include:
The carrier for an individual order may depend on the destination, shipping route and operational arrangements.
Address accuracy and changes
Please check the shipping address before placing an order. Address changes may be requested before dispatch by contacting support@naqvero.com. After dispatch, a change cannot be guaranteed and may depend on the carrier.
Delivery estimates and delays
The 7–15 business day transit period is an estimate. Delivery may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control. These factors do not remove obligations imposed by mandatory applicable law.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch and once tracking data becomes available.
Lost parcels
If a parcel remains undelivered for an unusually long period or appears lost, contact support. We review tracking, investigate with the relevant carrier and may request reasonable delivery information where necessary. If the parcel is confirmed lost, the resolution will be reshipment or refund.
International orders, customs and duties
Where applicable, customs duty, import charges and customs handling charges imposed by the destination country are the customer’s responsibility. Product-price tax and import charges are separate. Mandatory applicable law prevails where it requires a different allocation of responsibility.