Privacy Policy

How personal data is collected, used, shared, retained and protected when you use the website or place an order.

Data Controller

The data controller for personal data processed through this website is Xiamen Zhouman Education Consultancy Co., Ltd., operating the brand NaqVero, registered at Room 1002, No. 303, Jinshan West 2nd Lane, Huli District Xiamen City Fujian Province 361010 China, China.

Personal Data We Process

OrdersName, billing and delivery details, order contents, transaction references and related records.

PaymentsPayment status and transaction information needed to process and reconcile payments. Card payments are processed through Stripe.

Customer ServiceMessages, return or refund requests, support history and information you provide when contacting us.

Technical InformationDevice, browser, IP-related, security and usage information produced when you access the website.

CookiesCookie and consent-related data where necessary, enabled or applicable, as described in the Cookie Policy.

Fraud & SecuritySignals and records used to protect transactions, users and the website from misuse or fraud.

Processing Purposes and GDPR Legal Bases

We process personal data to operate the website, perform contracts, fulfil orders, provide customer service, process payments, prevent fraud, maintain security, comply with legal obligations and manage consent-based activities where applicable.

Contract performance: order handling, delivery, returns, refunds and related support.
Legal obligations: accounting, compliance and legally required records.
Legitimate interests: service security, fraud prevention, operational improvement and protection of legal rights, where those interests are not overridden by your rights.
Consent: processing that depends on consent, including non-essential cookies where applicable. Consent may be withdrawn at any time.

Service Providers and Payment Processing

We may use service providers that support hosting, order fulfilment, delivery, customer service, security and other operational functions. Payment transactions are processed through Stripe. Providers process data according to their role and applicable data-protection requirements.

International Transfers

Because the website serves international customers, personal data may be processed in countries outside your home jurisdiction. Where required, appropriate safeguards are used for international transfers in accordance with applicable data-protection law.

Data Retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected, including order administration, legal obligations, dispute handling, security and enforcement of rights. Different categories of information may have different retention periods.

Your Data Protection Rights

Where the GDPR or similar applicable law applies, you may have rights including access, rectification, erasure, restriction, data portability, objection and withdrawal of consent. You may also have the right to lodge a complaint with a competent supervisory authority.

Access to personal data
Rectification of inaccurate data
Erasure where applicable
Restriction of processing where applicable
Data portability where applicable
Objection to certain processing
Withdrawal of consent at any time where processing is based on consent

Privacy Contact

For privacy, GDPR, personal data, cookies, consent or data-subject requests, contact privacy@naqvero.com.

Website: naqvero.com