Frequently Asked Questions

Orders are usually processed within 1–3 business days after the order is placed.

Orders are dispatched within 3 business days.

You may request cancellation before dispatch by contacting support@naqvero.com. Once an order has been dispatched, cancellation cannot be guaranteed.

You may request an address change before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.

Payments are processed through Stripe. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional options may be available if displayed on the Payment or Checkout page.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges are separate where applicable.

Estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed delivery date.

Standard shipping is 6$. Orders reaching 50 qualify for free standard shipping.

Yes. All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.

Possible carriers include DHL, UPS, FedEx, USPS and YunExpress. The carrier for an individual order may depend on destination, shipping route and operational arrangements.

Contact support@naqvero.com. We will review the tracking and investigate with the relevant carrier. If the parcel is confirmed lost, an appropriate resolution will be offered by reshipment or refund.

For items covered by the normal return policy, contact support@naqvero.com within 14 calendar days after receipt to register the return.

For change-of-mind, size preference or other non-defective returns, the customer pays the return shipping cost.

Where the issue is attributable to the goods or order supplied, the merchant covers the applicable return shipping cost, subject to mandatory statutory consumer rights.

No. There is no restocking fee.

For eligible EU distance-selling orders, consumers generally have a statutory 14-day right of withdrawal from receipt, without having to give a reason. Mandatory statutory consumer rights take priority over the commercial return policy.

Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed. This target does not replace or extend any mandatory statutory refund deadline. Banks, card issuers or payment providers may take additional time to display the refund.

Approved refunds are generally returned to the original payment method.

Yes. Direct exchanges are supported.

For a non-defective exchange, the customer pays both the return shipping cost and the replacement item shipping cost.

For damaged, defective, incorrect or incomplete goods, the merchant covers the applicable return shipping and replacement shipping costs.

The general guide covers S, M, L, XL and XXL. Product-specific size information shown on an individual product page takes priority.

For privacy, personal data, consent or cookie matters, contact privacy@naqvero.com.

No. Do not send a full card number, CVV/CVC, PIN or security code through ordinary customer-service email.

For orders, shipping, returns, refunds, exchanges, sizing, payment and general support, contact support@naqvero.com. Business hours: Monday-Friday, 09:00-18:00.